• Keep technology simple for both users and health care professionals • Tailor the technology to the needs of users • Focus on high-volume and low-cost solutions • Embed an IT infrastructure to act as a basis for integrated systems • Enhance human contact by better connection of user to family and care staff • Build relationships to get all sectors of health care working together Prof. Greg Tegart, BSc (Univ Melb); MSc (Univ Melb); PhD (Univ Sheffield) Professor Tegart has had a long career in Government and industry in the areas of research, teaching, administration, and high level policy advice to Government on science, technology and environment.